Shipping Information

Orders within Greece ship with Speedex and come with a tracking number. Delivery within Greece takes anywhere from 1-5 days.

Orders within Europe and the rest of the world ship with DHL and come with a tracking number. Delivery to most countries takes anywhere from 2-10 days. Delay might me caused in some countries by keeping the parcel in customs (such as Turkey or China).

The customer is responsible for any custom taxes that may apply in his / her country.

The client has the choice to pay for the insurance of the shipment. In case of any damage you can send us photos of the object and the packaging that proves the conditions of the object, so we can contact the transport company. The refund of your money will take place in 2 weeks (without the shipping costs).

In case you don’t want to pay for insurance shipment and you receive damaged objects, you can contact us and we will give you a discount voucher!

Nisaki mu assures for the best and most secure packaging for the products and in any case of damage we take no responsibility for the shipment conditions.

You can receive your order from my workshop in case you are in Heraklion city / Crete. Choose the “pick up from workshop” option while purchasing the item and send an email at info@nisakimu.com to make an appointment.